Terms and Conditions

Delivery

Radius Office Furniture offers a quick, reliable Courier Delivery and Delivery and Installation service for all your office furniture. We deliver to the whole of the UK and offer a next-day delivery service whenever possible.

Courier Delivery

We deliver office furniture to companies and homes throughout the UK; and we offer a complimentary free delivery service. When taking advantage of our courier service, be aware that some of our products will need to be assembled. Highlands and Islands please call or email for a quote.

Delivery and Installation

Radius Office Furniture delivers and installs office furniture across the UK. We offer a comprehensive installation service, which includes delivery to any storey of your business premises, plus removal of packaging. All installations incur a charge of 10% of the total order value. Orders below the value of £500 ex. VAT will incur a minimum installation fee of £50 ex. VAT.

If Delivery and Installation is selected, the delivery time may increase slightly depending on the workload of our installation teams.

Important Information about our delivery services:

  • Buyers are responsible for checking the dimensions of any office furniture they order to ensure it fits in their workplace.
  • Buyers must ensure that the destination to which orders are delivered is cleared; there must be enough room for the office furniture to be delivered and installed.
  • Our courier service must be provided with parking which is a reasonable distance from the order’s destination.
  • If transfer or installation is required, this must be requested when the order is made and will incur an extra charge.
  • Please check that the number of boxes or products received corresponds with any delivery note before signing.

Warranty

We are committed to our customers’ peace of mind, which is why all our office furniture comes with a guarantee. The length of the warranty varies, depending on the product. Many of our products come with a lifetime guarantee. Other guarantees are available, including 25 years, 10 years, 5 years, 3 years and 2 years. Refer to the product description for further information. If the guarantee is not specified in the product description, it will come with a minimum 1-year guarantee.

The seller will assign all rights passed on by any of its suppliers to the buyer, as far as it is able to do so. The seller will have the option of repairing or replacing any parts which are agreed to be defective, as long as they have been returned within a minimum period of one year from the date of delivery, at the buyer’s expense. Products which have been subjected to misuse, alteration, modification, defective maintenance or wear and tear are excluded from this guarantee.

Returns

We offer collection, refund or exchange for any order which doesn’t match the product description or is defective, as long as it is reported within two working days of delivery.

To guarantee your peace of mind, we provide a 10-day ‘cooling off period’. During this time, you are welcome to return your order. Any returned orders must be in their original packaging. They must be fit for resale and returned within 10 days of purchase. Buyers must cover the expense of returning products. This service does not apply to all of our products, and does not apply to made-to-order products. Please check whether the cooling off period is available before making a purchase.

Returned products will be accepted for credit only with the permission of the seller. Contact the seller for instructions on point of delivery. Made-to-order products cannot be returned. Cancellations to orders of made-to-order items must be made within 24 hours of the order being made. A cancellation charge will apply in the event that a cancellation is made after 24 hours. Made-to-order items cannot be cancelled after they have been despatched and refused deliveries are not eligible for credit. Radius Office Furniture’s usual refund policy does not apply to made-to-order items.

Pricing

Invoiced prices will be those currently charged by the seller, when the order is despatched. We strive to ensure that all prices displayed on the website are correct. However, in the event that a pricing error is made and an order is placed, the buyer will be told and given the option of either cancelling the order or continuing with the order at the corrected price. Prices are all subject to VAT and packing is non-returnable.

Orders

Please note, the seller’s website and catalogue serve as an invitation, not a legally binding document. All contracts comprise the buyers order and the seller’s subsequent acceptance of the order. All orders are subject to the seller’s sale conditions. No other conditions are applicable unless expressly made in writing by the seller.

Delivery Periods

All delivery times are quoted in good faith, but are not binding. The seller aims to deliver quickly and efficiently, but at times, may be delayed. Any losses incurred by the buyer as a result of delayed delivery will not be the liability of the seller.

Terms of Payment

The seller’s preferred form of payment is credit / debit card and electronic wire. Government organisations qualify for instant credit. If the buyer has been trading for over a year, are VAT registered and can provide references, it may be possible to open a credit account. VISA, Switch, Solo, JCB, Mastercard, Delta and VISA Electron are accepted.

We do not accept cheques.

Retention of Ownership

Until payment has been completed, all products remain the property of the seller. The seller may recover products and can legally enter the buyer’s premises to do so, until payment is completed in full.

Product Descriptions

All descriptions are provided as a guide, and efforts are made to ensure all are accurate and up-to-date. However, they are subject to change by the seller without notice. Please note, all supplied weights and dimensions are approximate and stated maximum load capacities apply to evenly distributed loads only.

Communications

We enjoy keeping in touch with our customers so we may send you occasional updates about our current promotions and special offers. If you do not wish to receive any of our marketing emails, we provide a valid one-click opt-out option on every communication.

Consequential Loss

The seller is not liable for any consequential loss or damage costs, expect in respect to death or personal injury caused as a direct result of the seller’s negligence.

Claims

The buyer must inform the seller of non-delivery within 7 working days of the date of invoice. For shortages or damages, they must inform the seller within 3 working days of receipt of goods. Claims cannot be made if these conditions are not met.